Terms and Conditions

BOOKING, CANCELLATIONS & PAYMENT TERMS FOR DIFFERENT CATEGORIES OF BOOKINGS

DIRECT BOOKINGS:

Discount of 5% - Only for direct bookings made via our website www.dezeven.co.za or via email to info@dezeven.co.za
A Complimentary bottle of wine is included in all direct bookings
20% Deposit payment is required to secure the reservation and taken at time of the booking
Deposits are payable via a payment link or via bank transfer for which proof of payment is to be emailed to info@dezeven.co.za
Please ensure that the Reservation Number is used as a Reference when making bank transfers
The balance including any additional costs incurred during the stay is payable on check out at De Zeven.
Settlement can be done via Credit/Debit card
Cancellation – Fully refundable up to 8 days prior to arrival subject to an administration fee of R500
Cancellation 7 days or less prior to arrival, 20% of the total accommodation amount will be charged
In the event of a “no show” 100% of the reservation will be charged
In event of premature departure, the full extent of stay, as originally booked and confirmed, will be charged

BOOKING.COM & OTHER BOOKING PLATFORMS

50% Deposit payment is required to secure the reservation and taken at time of booking
Please take note of Booking.com T’s & C’s
The balance including any additional costs incurred during the stay is payable on check out at De Zeven.
Settlement can be done via Credit/Debit card
Cancellation – Fully refundable up to 15 days prior to arrival
Cancellation 14 days or less prior to arrival, 50% of the total accommodation amount will be charged.
In the event of a “no show” 100% of the reservation will be charged
In event of premature departure, the full extent of stay, as originally booked and confirmed, will be charged
Please refer to the cancellation terms received via Booking.com at the time of booking, these may supercede current policy if booking/cancellation terms were different at the time of booking. Enquire directly for any further clarification

GROUP BOOKINGS including TOUR OPERATORS (1-3 rooms)

100% Payable 30 days prior to arrival
Please ensure the Reservation Number is quoted as a Reference
Cancellation – Fully refundable up to 8 days prior to arrival subject to an admin fee of R500
Cancellation 7 days or less prior to arrival 100% of the accommodation amount will be charged
In the event of a “no show” 100% of the reservation will be charge
In event of premature departure, the full extent of stay, as originally booked and confirmed, will be charged

GROUP BOOKINGS (4 + rooms), ENTIRE LODGE including TOUR OPERATORS

25% Deposit payment is required to secure the reservation.
Deposits are payable via a payment link or via bank transfer for which proof of payment is to be emailed to info@dezeven.co.za
Please ensure the Reservation Number is quoted as a Reference
75% Balance payable 30 days prior to arrival.
Note: There may be some bookings that will have bespoke payment policies
Cancellation within 21 days of arrival – 50% of the reservation will be charged.
Cancellation within 7 days of arrival – 100% of the reservation will be charged.
In the event of a “no show” 100% of the reservation will be charged
In event of premature departure, the full extent of stay, as originally booked and confirmed, will be charged.

MINIMUM STAY OF TWO NIGHTS

There is so much to do in our little valley that a one night stay is always disappointing to the guests therefore we made the decision to have a minimum stay of two nights.

CHILD POLICY

No children under the age of 16 years, including no babies
NB: If any guests arrive with children under this age, we regret to advise that we will have no option but to turn the guest/s away and guest/s will forfeit 100% of the payment made to De Zeven

ARRIVAL & DEPARTURE

Check In time is from 14h00
Early bag drop and storage can be made with prior arrangement
Arrival later than 20h00 must be communicated when reservation is made
Check Out time is by 11h00
Later departures must be arranged in advance with reception to ensure the room is available. If this goes beyond 12h00 and all facilities are used for the day of departure this will be tariffed at 25% of the nightly room rate. Alternatively, luggage can be stored at our premises for the day while guests are out. Invoices will be prepared upon departure and payment can be made via credit/debit card
Guests are required to inform reception the day before if they will check out before 08h00 to allow invoices to be prepared
All Guests (including their family members, visitors or invitees) entering onto or residing at the premises do so entirely at their own risk
Right of Admission is reserved

BREAKFAST / MEALS / DIETARY / DISCLAIMER

Breakfast is included in the room rate and is served from 08h00 – 10h30
Earlier breakfast may be arranged with reception / office
Packed breakfast may be arranged with reception / office the day before this is required
Light Dinner Meals subject to availability may be arranged prior to 15h00 and will be served no later than 19h30.
Special dietary requirements must be communicated when reservation is made so that we can endeavour to accommodate the special requirements.
While every effort will be made to accommodate dietary requirements / allergies, we request that in the cases of severe allergies guests carry necessary medications to manage any possible allergic reaction that may occur on premise whether the result of items consumed on or off premise.

THIRD PARTY BOOKINGS

Guests are liable for all costs incurred if booked on a guests behalf
Terms and Conditions for cancellations applied are those of the third-party whom the booking has been made with

PROMOTIONS AND SPECIAL OFFERS

Promotions and special offers cannot be used in conjunction with other special offers unless otherwise stipulated

Due to seasonal refurbishment of the guest rooms, communal areas, décor and fittings may vary from the photographs on our website and booking partners.